ALI & CRAIG TILEY
ANNA & ADAM
KERRI & MICHAEL
Below are testimonial snippets from some of our customers.
Rebecca & Stephen
... At every step of the process they were by our sides, communicating, explaining and when required, challenging our ideas and views. They helped us work out what we really, really wanted and then they found it for us!
Buying a first home at any time is difficult, add Covid restrictions and uncertainty to this and it becomes a monumental task. This is what we were facing into when we turned to James Buy Sell for support. We could not have been placed in better hands than those of Sim and Phoebe.
At every step of the process they were by our sides, communicating, explaining and when required, challenging our ideas and views. They helped us work out what we really, really wanted and then they found it for us!
We could not have purchased our home without them and are so grateful for their patience and support. We would definitely recommend them to anyone looking to buy a new home.
A & J
... we would have not secured our new property without them. Having someone you know is on your side buying and selling property definitely helps reduce the stress experienced.
We engaged James Buy & Sell to sell our Kew Family Home as we both have busy Jobs, and wanted to ensure the sales process was as stress free and successful as possible.
Mal and Gina are excellent communicators, we were always fully informed and updated on what was going on in respect of the sales process. Their advice and counsel was clear, concise and supported us whenever making decisions in the process and most importantly we never felt under pressure to make a decision which is the opposite to previous experiences when dealing directly with Real Estate Agents..
Most importantly they got us a good outcome in a challenging market and didn't give up when the sale process got harder as the market dropped.
They then supported us on the purchase of our new family home which was a hotly contested sales campaign - we would have not secured our new property without them. Having someone you know is on your side buying and selling property definitely helps reduce the stress experienced. We could not recommend Mal & Gina more highly !
M & S
... your advice to test the market now turned out in our view to be a game changer and sound.
Dear Gina, Mal and Joel - just a short note to say thank you to you all for your professional and friendly support over the past 6 weeks (yes it was 6 weeks from first conversation with Mal and Gina to a signed contract). I feel we have all worked very effectively as a team with open and transparent communications and no “histrionics” or BS - just stick to the facts and execute the process we had agreed upon.
I have to say I think the co-agency worked super well for us.
1. Mal/Gina “behind the curtain” strategising and supporting. Frankly when we first spoke with Mal & Gina on Friday 25th March it was to begin early preparation for a 2022 Spring campaign - but your advice to test the market now turned out in our view to be a game changer and sound. And then you introduced us to Joel who TBH we had never heard of (sorry Joel) so if we had been going on our own, we would not have selected him.
2. Joel used his network to bring the buyer and his charms and negotiating skills to get them over the line. And importantly you gave us the confidence to go for a higher price than other agents were recommending.
Bottom line I refer to our co-agent team as the iron first (Mal and Gina) in the velvet glove (Joel) - Bravo!!
All the best.
Cindy & Chris
... Did we save overall and end up in a better place using Mal and Gina? - Absolutely!
Could we have successfully found, negotiated and purchased a house without Mal and Gina? - Absolutely!
Would it have been more stressful, haphazard and risky without Mal and Gina?
Did we save overall and end up in a better place using Mal and Gina?
... You were consistent and with your expert advice and perspective, you removed the unknown, or at least explained it, and kept the process advancing positively.I only hope we cross paths again in the future Mal. I cannot envisage any reason to not work with you when I transact real estate again.
You acted for our family in late 2021/early 2022 to sell my late father-in-law’s property in the Dandenong Ranges. The beneficiaries of the property were four geographic diverse siblings with varied experiences, all with little real estate background. From inside our family group, my advice was sought. “Oh” was my thought, what to do now?!
Given I had followed you virtually for many years, I thought I would reach out, you could always just say no to an “off-piste” idea. Simply stated, you are a person who presents himself as per your public persona. From the moment we first communicated your advice has been professional, consistent, balanced, rational, invaluable and led to the strong “volcano” outcome we received. And when things deviated from plan you were there advising to keep positive momentum, helping all to keep a clear head.
You took on our job during a COVID lock down in an area of Melbourne outside your traditional backyard. Nevertheless, the clear steps you outlined during our first no obligation meeting were executed step-by-step and led to our strong result. From the practical selection of the best agent for our property (such a key moment) by interviewing your narrowed selection, to fit-for-purpose house presentation advice (repairs, staging) and marketing strategies. But also the more soft issues like managing our agent (and us 🙂) with respect and the right amount of pressure, at the right time. Also identifying and flagging key moments of the campaign, to hand holding when things did not always go as planned after a condition precedent was not met.
You were consistent and with your expert advice and perspective, you removed the unknown, or at least explained it, and kept the process advancing positively.
I only hope we cross paths again in the future Mal. I cannot envisage any reason to not work with you when I transact real estate again. You had our back from start to finish. There is no doubt the result we received was significantly better than if we had chosen to go alone. Thank you.
And then you donated your fee to support 37 child surgeries in the Sub-Sahara in Africa. Incredible.
I can only recommend your services and I am happy to discuss any matters further with those who wish to understand your invaluable “value add” in more detail.
D & P
... In hindsight, what we didn’t realise is the luxury market is almost all off market. And beyond that, Mal and Gina made properties that were not for sale, be for sale. Which is an impressive thing to watch.
We entered the home buying process with a lot of excitement but an equally significant amount of anxiety.
We have little experience in purchasing homes and even less knowledge of the luxury property market.
A friend and business partner whom had successfully purchased a high profile property in Toorak recommended us to use Mal and Gina. He said “they will always do what’s best for you and they will make sure you don’t buy a bad property”
In hindsight, what we didn’t realise is the luxury market is almost all off market. And beyond that, Mal and Gini made properties that were not for sale, be for sale. Which is an impressive thing to watch.
Buying off market seems to be a very different beast compared to turning up to an auction and hoping for the best. It seems to be a very specialised area where professional help is really important.
Another benefit of engagement Mal and Gina that we had not considered originally was the time they took to understand our families needs. Discussing travel times and all other lifestyle priorities. This really helped us zero in on what we wanted and where we wanted to buy. It was very noticeable that Gina and Mal were prepared to steer us away from buying too far from where we needed to be, even if that made their job more difficult by limiting purchase options.
Buying a home is an emotional roller coaster. Trying to act rationally while also dealing with the flood of emotions related to picturing your family life in each home is always challenging. However, having a skilled team in your corner that you know will steer you away from making a mistake is very comforting. Both in terms or finding a property and agreeing a fair price.
We highly recommend Mal and Gina.
K & M
... We trusted Gina & Mal’s expertise and in the end, we bought our dream house, an awesome and exciting outcome for us
Dear Gina and Mal
At the start of the process, we were excited and hopeful. During the process we must admit to feeling impatient & despondent (it felt like such a long negotiation!) but Gina and Mal were transparent, kept the lines of communication open, they continued to be optimistic and were happy to lead and also to be led by us in how we wanted to proceed.
We trusted Gina & Mal’s expertise and in the end, we bought our dream house, an awesome and exciting outcome for us.
... The process was complex and challenging, particularly as we did not wish to disclose our identity to the vendor. However, with Mal’s help, we were ultimately successful in acquiring the property for a price that we were happy with.
We employed Mal in 2018 to help us acquire our neighbouring property. Mal came up with a strategy to make an approach discreetly in order to acquire the property at a sensible price. The process was complex and challenging, particularly as we did not wish to disclose our identity to the vendor. However, with Mal’s help, we were ultimately successful in acquiring the property for a price that we were happy with. Mal did a great job of formulating and executing the strategy, and particularly of managing the vendor and others who were assisting us with the offer. His advice was good and his execution was excellent. I would strongly recommend him to others looking for assistance in acquiring a property.
Mandy & Michael
... I'm so glad you stopped me from dragging myself along to see unsuitable properties, and so thankful that you give me a push to go and look at this property. Hi Gina and Mal We wanted to write to say a huge thank you for all of your help. We're so excited about our new home. You made the process so easy and stress-free, and it's been such a pleasure to work with you both. Gina, thank you for steering us right at every turn! I'm so glad you stopped me from dragging myself along to see unsuitable properties, and so thankful that you give me a push to go and look at this property. Thank you as well for your patience, good humour and kindness in talking through all of my worries. Mal, thank you for all of your efforts this week to secure the property for us. We felt like we were in safe hands every step of the way, and I appreciated your cool head when things got a bit pointy late on Thursday! Please also pass on our thanks to Sim and Phoebe - they are both superstars and made everything so easy for us. We're looking forward to continuing to work with you and the team on the sale of our home. With our very best wishes.
M & A
... We agreed what was essential, are glad we didn’t compromise on this and ended up buying a fantastic home in the right location
Dear Gina and Mal,
Well, after 18 months we have sold our long term home and bought another, which like the one we sold, ticks all the boxes.
On reflection, not compromising on the things we discussed 18 months ago got us this result:
We allowed the time and stuck to our plan even if there were a few bumps along the way (How about half a dozen lockdowns!). We took an interim rental that provided the space we needed, in the right location for our lifestyle and commitments, so we could wait until the right property was found. We agreed what was essential, are glad we didn’t compromise on this and ended up buying a fantastic home in the right location.
Thanks for helping us get a great outcome on both the buy and sell.