Testimonials

ANNA & ADAM

KERRI & MICHAEL

Below are testimonial snippets from some of our customers.

D & P

Eaglemont

... In hindsight, what we didn’t realise is the luxury market is almost all off market. And beyond that, Mal and Gini made properties that were not for sale, be for sale. Which is an impressive thing to watch.

We entered the home buying process with a lot of excitement but an equally significant amount of anxiety.

We have little experience in purchasing homes and even less knowledge of the luxury property market.

A friend and business partner whom had successfully purchased a high profile property in Toorak recommended us to use Mal and Gina. He said “they will always do what’s best for you and they will make sure you don’t buy a bad property”

In hindsight, what we didn’t realise is the luxury market is almost all off market. And beyond that, Mal and Gini made properties that were not for sale, be for sale. Which is an impressive thing to watch.

Buying off market seems to be a very different beast compared to turning up to an auction and hoping for the best. It seems to be a very specialised area where professional help is really important.

Another benefit of engagement Mal and Gina that we had not considered originally was the time they took to understand our families needs. Discussing travel times and all other lifestyle priorities. This really helped us zero in on what we wanted and where we wanted to buy. It was very noticeable that Gina and Mal were prepared to steer us away from buying too far from where we needed to be, even if that made their job more difficult by limiting purchase options.

Buying a home is an emotional roller coaster. Trying to act rationally while also dealing with the flood of emotions related to picturing your family life in each home is always challenging. However, having a skilled team in your corner that you know will steer you away from making a mistake is very comforting. Both in terms or finding a property and agreeing a fair price.

We highly recommend Mal and Gina.

K & M

Malvern East

... We trusted Gina & Mal’s expertise and in the end, we bought our dream house, an awesome and exciting outcome for us

Dear Gina and Mal

At the start of the process, we were excited and hopeful. During the process we must admit to feeling impatient & despondent (it felt like such a long negotiation!) but Gina and Mal were transparent, kept the lines of communication open, they continued to be optimistic and were happy to lead and also to be led by us in how we wanted to proceed.

We trusted Gina & Mal’s expertise and in the end, we bought our dream house, an awesome and exciting outcome for us.

M & A

Hawthorn

... We agreed what was essential, are glad we didn’t compromise on this and ended up buying a fantastic home in the right location

Dear Gina and Mal,

Well, after 18 months we have sold our long term home and bought another, which like the one we sold, ticks all the boxes.

On reflection, not compromising on the things we discussed 18 months ago got us this result:

We allowed the time and stuck to our plan even if there were a few bumps along the way (How about half a dozen lockdowns!). We took an interim rental that provided the space we needed, in the right location for our lifestyle and commitments, so we could wait until the right property was found. We agreed what was essential, are glad we didn’t compromise on this and ended up buying a fantastic home in the right location.

Thanks for helping us get a great outcome on both the buy and sell.

Jane & Malcolm

Armadale

... At times the thought of buying in such a hot but scarce market seemed overwhelming but their calm and decisive manner helped to keep the house search clear and on track.

Our friends advised us to engage James Buy Sell to help us buy our new home and we couldn’t be happier! Gina and Mal were absolutely fantastic. At times the thought of buying in such a hot but scarce market seemed overwhelming but their calm and decisive manner helped to keep the house search clear and on track. They were incredibly thorough when looking at potential properties and they kept us well informed and consulted at every stage of the buying process. Leading into Auction, we met with Gina and Mal (via Zoom) to plan the auction process and price etc so that we were all clear and sure before the auction. Mal bid (so well) and Gina kept phone contact with us throughout, and thanks to their skill and expertise we bought our new home. We are ecstatic! We know that we would not have achieved the same result without Mal and Gina - we are so glad that we had their experience and skill, backed by the office staff behind the scenes researching and keeping in touch by email.

We can't recommend them highly enough! Very happy clients!

E & V

... They challenged us by asking the right questions and provided us with valuable tools that helped us to finally make a well-founded decision.

We had been looking for a house for over four years, which only took an additional four weeks once we contacted Mal and Gina. They immediately started a multidisciplinary process, including all possible facets of buying a house, addressing practical as well as emotional aspects. Their analytical approach went far beyond the expertise that we expected from a buyer’s agent. They challenged us by asking the right questions and provided us with valuable tools that helped us to finally make a well-founded decision. It is a great relief to finally have been able to act with confidence. A heartfelt thank you to the whole team!

Mark

Brighton

... The process was complex and challenging, particularly as we did not wish to disclose our identity to the vendor. However, with Mal’s help, we were ultimately successful in acquiring the property for a price that we were happy with.

We employed Mal in 2018 to help us acquire our neighbouring property. Mal came up with a strategy to make an approach discreetly in order to acquire the property at a sensible price. The process was complex and challenging, particularly as we did not wish to disclose our identity to the vendor. However, with Mal’s help, we were ultimately successful in acquiring the property for a price that we were happy with. Mal did a great job of formulating and executing the strategy, and particularly of managing the vendor and others who were assisting us with the offer. His advice was good and his execution was excellent. I would strongly recommend him to others looking for assistance in acquiring a property.

Mandy & Michael

Canterbury

... I'm so glad you stopped me from dragging myself along to see unsuitable properties, and so thankful that you give me a push to go and look at this property. Hi Gina and Mal We wanted to write to say a huge thank you for all of your help. We're so excited about our new home. You made the process so easy and stress-free, and it's been such a pleasure to work with you both. Gina, thank you for steering us right at every turn! I'm so glad you stopped me from dragging myself along to see unsuitable properties, and so thankful that you give me a push to go and look at this property. Thank you as well for your patience, good humour and kindness in talking through all of my worries. Mal, thank you for all of your efforts this week to secure the property for us. We felt like we were in safe hands every step of the way, and I appreciated your cool head when things got a bit pointy late on Thursday! Please also pass on our thanks to Sim and Phoebe - they are both superstars and made everything so easy for us. We're looking forward to continuing to work with you and the team on the sale of our home. With our very best wishes.

P & R

Malvern East

.. we really appreciated the frank and honest views shared with us, and having the difficult discussions with us early on, so that we were ultimately well-prepared on the actual auction day, which went like wildfire. We had a terrific experience with Mal and Gina, who provided us with valuable insights throughout both the property search and then the actual purchasing process, keeping us informed every step of the way and providing a trusted recommendation. They gave us a sense of confidence that we were in good hands in this important purchase decision for our family. More so, we really appreciated the frank and honest views shared with us, and having the difficult discussions with us early on, so that we were ultimately well-prepared on the actual auction day, which went like wildfire. Thank you Mal and Gina!

Lulu

Port Melbourne

It was such a stress free and smooth experience due to your guidance through the process... Hi Gina! It’s been a while and I hope you are all managing okay under this extended lockdown in Melbourne. It’s been almost 6 months since we settled on our property in Port Melbourne and I just wanted to drop you a note to say that we are very settled and happy with our home. Thank you to you, Mal and the team at James Buyers for helping us secure our lovely home. It was such a stress free and smooth experience due to your guidance through the process.

Alex & Lee

Hawthorn

You both did an incredible job for us, steering us towards this successful outcome - we felt totally supported knowing you had our best interests at front and centre... I can’t quite believe it’s come through! You both did an incredible job for us, steering us towards this successful outcome - we felt totally supported knowing you had our best interests at front and centre Yep your service and advice and negotiation was A1 really impressive stuff. Thanks for your patience and perseverance also, we definitely were treading cautiously this afternoon when given a second chance! Gina - a special thank you to you also, I will give you a call in the next few days to thank you properly and debrief! Until then stay safe and healthy!

Melanie & Matthew

Elsternwick

We felt supported, cared for, informed, and expertly advised. Without a doubt, we would never have found the home we have purchased without you and we genuinely believe we would have paid more for the home without your expert guidance... Hi Gina, Mal and team We are still on a huge high! Matthew and I just wanted to send our heartfelt thanks to you all for the wonderful experience in buying our family home in Elsternwick. The whole process was simply incredible! From the searching, the countless phone calls back and forth, the inspections, the renovation ideas and plans, the strategising, and finally the negotiation. We felt supported, cared for, informed, and expertly advised. Without a doubt, we would never have found the home we have purchased without you and we genuinely believe we would have paid more for the home without your expert guidance (those emotions run high!). And let's not forget the number of "unsuitable" homes we would have likely purchased without your guidance. Special thanks to Gina in particular who navigated our emotional journey with ease, grace and professionalism. I'll be taking away a lot of lessons learnt, you're an amazing teacher! I really appreciate what you did and who you are Gina - thank you! The whole team's transparency and trustworthiness is incredibly valued and we look forward to working with you all sometime in the future. Warm regards

Malcolm and Robyn

Managed both the selling agent and buying agent, as well as our expectations and we completed the purchase (conditional on the sale of Camberwell) and the sale of Camberwell (prior to auction) within 24 hours, within our financial limitations – a result t Covid-19, stock market crashes, uncertainty in the real estate market, social distancing, limited open for inspections, a conditional buy and sell – these are just a few of the factors that faced us when we wanted to sell our property in Camberwell and purchase one specific property on the Mornington Peninsula. For the second time, we turned to Mal James. Having used Mal’s services about 9 years ago for the purchase our Camberwell property, it seemed a natural choice to turn to Mal again to navigate our way through this complex buy/sell process. Mal strode onto the stage like a Colossus, quickly understanding our situation, must-haves, like-to-haves and the limitations on achieving our goals. He recommended an Agent to work with, a strategy and a process to work through. He kept close to us, the Agents (buy and sell) and the market and recommended changes of direction and strategy as the market, Covid-19 and the situation developed. He calmed us down when we became anxious and kept us on track. There was only one outcome that would work, and we had to secure the property on the Peninsula with a specific price differential between that and our property in Camberwell, otherwise we would not sell Camberwell. Mal conducted the situation like Herbert Von Karajan, managed both the selling agent and buying agent, as well as our expectations and we completed the purchase (conditional on the sale of Camberwell) and the sale of Camberwell (prior to auction) within 24 hours, within our financial limitations – a result that seemed impossible 10 weeks earlier. Having used Mal’s services twice in a buy situation and now in a sell situation, we cannot more highly recommend his services.

Sharyn

Super lucky to have such an awesome power team to bring it home. Thanks for navigating the online auction challenge like the seasonal pros you are! “Evening all - the power team! Thank you for turning on a dime and staying calm.Feeling more nervous than excited now but I’m sure that will pass! I definitely would not have pulled off technology bidding strategy required. I think it’s harder than phone bidding - will be interested in your thoughts! Super lucky to have such an awesome power team to bring it home. Thanks for navigating the online auction challenge like the seasonal pros you are!”

Babara

Kew

It feels really exciting and we are incredibly appreciative of the skills you brought to the bidding process, which took a lot of planning and forethought Thanks Everyone! It feels really exciting and we are incredibly appreciative of the skills you brought to the bidding process, which took a lot of planning and forethought. We are so pleased with the purchase, and it felt a really smooth process, having your assistance. Warm Regards to Everyone on the Team - Barbara

Frank

Hawthorn

... They were my eyes and ears through this process and I feel really sure that I bought the right property for my needs now and the future. I am an overseas buyer who was looking to invest in a property in Melbourne. Not being present in country means that my number one priority is finding someone I can trust in Melbourne who can understand my needs, communicate openly, challenge my thinking to ensure I was focused on the right properties aligned to my strategy and then execute swiftly. I have been lucky enough to have found that in Mal, Gina and the team. They were my eyes and ears through this process and I feel really sure that I bought the right property for my needs now and the future. Thanks again Mal and Gina.

A & E

Balwyn North

Having been through the experience of buy and sell previously, we just couldn’t believe how relaxed we were throughout the process Professionals in every sense! We couldn’t have chosen better advocates to assist us with the buy and sell of our properties. Having been through the experience of buy and sell previously, we just couldn’t believe how relaxed we were throughout the process. Mal and Gina's guidance made all the difference to secure an outstanding result in the most uncertain market. They challenged everything we thought we knew about properties, just follow them because they are the masters! Their service enabled us to have a stress-free experience. We were sceptics of buyer advocacy, but we are now convinced that it was the best decision we have made. We spent a little, but saved a great deal, best money we have spent! They have also assisted us to choose the right agents to sell our property, which made a big difference. Would we use them again? YES, WITHOUT A DOUBT. Also, loved their unique style and well-appointed fashion sense! ? A & E

Mei & Dean

Hawthorn

... We can’t speak highly enough about how much we have learnt from the wisdom of two experienced professionals who have helped us navigate through the process of buying a home. Mal and Gina, We are very very happy indeed. It was the absolute best decision we made to engage the both of you. We can’t speak highly enough about how much we have learnt from the wisdom of two experienced professionals who have helped us navigate through the process of buying a home. And we enjoyed the process so much because we got to do it with two simply wonderful people who have incredible values.

Joe

Toorak

...I think relationships are built on trust and having recommended Mal to friends in the past he has always acted in their best interests. Working will Mal James has been critical in my buy and sell recently. I don’t believe either would have gone as well without his input. Mal would be the first to admit he is not shy in giving advice and has been proven to be correct. I think relationships are built on trust and having recommended Mal to friends in the past he has always acted in their best interests. What more can you ask?

Sammi & Clem

...very grateful for your guidance that has led to an outcome with no regrets. You guys are awesome! Couldn't of done it without you and very grateful for your guidance that has led to an outcome with no regrets

Jenny & Paul

Kew East

... appreciated your support and feedback as we neared auction day. We are thrilled to have finally sold the property and really happy with the result! Hi Mal, Just wanted to take the opportunity of thanking you once more for your assistance with the sale of Munro St. We were really pleased with the way Fletchers ran the campaign and appreciated your support and feedback as we neared auction day. We are thrilled to have finally sold the property and really happy with the result! Many thanks again. Warm regards, Jenny and Paul

Emily & Matt

...we held so much trust in them given their in-depth experience and expertise in this field. At no point did we feel uncertain about their advice or direction. Mal and Gina have been indispensable to us during our house hunting process. They went above and beyond their services by supporting us through the sale process of our own home which can be such an emotionally taxing time. However, this was made easier and less stressful with having them by our side as moral support. They did not have to do this, however they did because we believe they truly cared and wanted to best possible outcome for their clients. They made the whole process from beginning to end, stress free. We believe this is truly because we held so much trust in them given their in-depth experience and expertise in this field. At no point did we feel uncertain about their advice or direction. They are an extremely professional team who are passionate about what they do and in my opinion are the best in the field. Without a doubt, we would definitely recommend them to anyone looking for their next dream home and would not hesitate to use them again for our next home! Emily and Matt

Jodie & Richard

Glen Iris (Stonnington)

They make a formidable team - they don’t rush or pressure you - and provided so much additional support & assistance at times when we thought we would never find anything. Mal has supported us with buying two family homes - with the latest purchase also supported by Gina. They make a formidable team - they don’t rush or pressure you - and provided so much additional support & assistance at times when we thought we would never find anything. We are delighted with our new home which wouldn’t have been possible without Mal, Gina & the team. We can’t recommend them highly enough.

David

Hawthorn East

Wow, that was a ride, experience, journey ....!!! Hi Mal & Gina Celebrations at my new local! Youngs wine room! Wow, that was a ride, experience, journey ....!!! Thank you sincerely for your counsel & patience! I’m feeling it was a “good decision”! & it’s only just sinking in! Cheers David & Katrina

Tara & Dan

South Yarra

We probably would have given up without you. Many thanks Gina!! It's been a wild ride hasn't it. Thank you and Mal for all your help. We probably would have given up without you! Now we can get emotionally invested in the place 🙂 🙂 and imagine that brutalist reno!! We are celebrating - especially about the backyard and being settled ! See you soon and thanks again

M & S

Brighton

Buying a house is always dysphoric; with their professional advice, we were more confident and relaxed on making the right choice. We can't recommend James Buyer Advocates highly enough for their marvellous job on searching and purchasing our two properties. Buying a house is always dysphoric; with their professional advice, we were more confident and relaxed on making the right choice. They have excellent strategies dealing with pricing and auction. It was a wise decision having Mal and Gina's help on buying a home and investment, especially for young purchasers like us. We appreciate them so much for their great job, thanks very much to Mal - truly impressed us on the auctions, and we have been enjoying his fantastic market news for long time. M&S

Jo

Sandringham

To my surprise Gina’s bidding strategy shut down the competition in 2 bids and I couldn’t believe I was signing the contract on my forever home. This is the third property I have purchased using James Buyers Advocates in a 13 year period. Mal and his team have been fantastic and each property has been both a great home and financial investment. However, this buy/sell was different from the others. It didn’t go according to my plan. I listed my property in August during the banks tightening lending. If it hadn’t been for Mal and his team, I think I would have had a nervous breakdown. Out of the blue in June 2019 I purchased my forever home. There were 80 or so people at the auction including the local newspaper and photographers ... this home was popular! Mal and Gina had done a careful market analysis. I was well prepared for every scenario. To my surprise Gina’s bidding strategy shut down the competition in 2 bids and I couldn’t believe I was signing the contract on my forever home. I wouldn’t normally recommend to buy then sell, and without having unwavering confidence in Mal I wouldn’t have done it. Mal ensured I had my finances sorted and I had prepared for the worse. Of course, you never expect the worse..... The Team were also to assist me with the sale of my home. It makes sense to me. They are experts in “the buyer”. One thing about the Team is they respect their client. Unfortunately though I chose a real estate agent who was very successful in a suburb “where homes sell themselves”. I could tell Mal and Gina prefered the other agent. I should have gone with that! Whilst the financial outcome may have been the same, I learnt the agent’s experience sells a house in tough times. My property was passed in at auction on a vendor bid. I was dealing with the worse case scenario, the price of my property had crashed. On previous occasions, the sale/purchase of my homes went without a hitch and I was delighted with Mal’s expertise. But I can tell you, it is when things don’t go smoothly Mal’s experience is priceless! Mal worked with the agent intensely and one month post auction my property sold. Most people don’t just choose a home, they choose a lifestyle. It is the biggest financial and emotional investment you will ever make. With Mal and his team you will have full confidence in your decision. I have no hesitation in recommending James Buyers Advocates in both the purchase and sale of your homes. Thanks so much Mal, Gina & Simone x

Kate & Nik

Brighton

With your support and guidance we believe we have made the right decision for our family. Hi Mal and Gina, I have been meaning to contact you both for some time to say a big thank you for your guidance throughout the process of purchasing our new home. We have been in now for nearly 8 weeks and both Nik and I agree that the move was a great decision as opposed to staying and pursuing a new build. However, these decisions can be hard to make and with your support and guidance we believe we have made the right decision for our family. Hope life is treating you both well. Kind regards Kate and Nik